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[綜合]無題 [6篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-19 00:37:55
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老島們
這樣的燒燒你們喜歡嗎
喜歡的話下面按讚留言分享
讓我知道哦
[綜合]無題 [2篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 23:49:08
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無本文
[綜合]無題 [28篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 22:34:25
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外送事故、糾紛頻傳！foodpanda 靠什麼留住 2 萬名外送員，穩坐龍頭？
11283
2020-08-18
採訪‧撰文
盧廷羲


foodpanda
根據勞動部去年底資料顯示，全台目前約有 4 萬 5000 多名外送員，其中 foodpanda 約 2 萬名外送員，Uber Eats 約 1 萬 6000 名。

而資策會產業情報研究所（MIC）8 月發布的調查，臺灣網友 2020 上半年於疫情期間使用的美食外送平台，foodpanda 的使用占比達 79.6%，比第二名 Uber Eats 高出 19%，顯示 foodpanda 的用量和員工人數，都穩居業界龍頭地位。

foodpanda 營運總監余岳勳指出，為因應外送產業的激烈競爭，他們不斷思考，要如何保障員工安全，降低流動率，在今年推出「360 度安心計畫」，運用 3 個心法留住外送員的心。

1. 全時段保險+道路安全講習，保障外送安全
每當有外送員違規、出車禍的新聞，平台總會被放大檢視。余岳勳表示，他們去年起與國泰世紀產險合作，提供外送員全時段保險，不同於一般職災保險，後者通常只保障員工上班期間，所以出意外時，員工跟雇主或保險公司比較容易有認定的糾紛。保障包含意外傷害致失能、死亡保障等，最高有新台幣 200 萬元理賠；意外傷害醫療險採實支實付，最高 3 萬元。余岳勳說，這項計畫斥資千萬，每位員工都能享有全時段的保險服務，直到他們離職為止。

而且 foodpanda 從去年 12 月起，定期舉辦道路安全訓練課程，也邀請警察，增強道安意識，「好比胎壓是不是足夠、煞車夠不夠靈敏、煞車要用左手還是右手，這些小細節都得留意。」

公司也會教導騎車技巧，機車有外送箱，要如何轉彎，餐點才不容易灑落等。余岳勳說，經過這樣的訓練機制，今年 foodpanda 發生交通事故的比率，比同業低 2.5 倍。

2. AI 分析訂單與外送員比例，優化接單量
近幾年，foodpanda 導入人工智慧（AI）技術，利用 AI 系統，分析各地區、各時段的訂單需求多寡。對外送員來說，余岳勳說，系統可以回報，哪個地區的訂單數有多少、外送員有多少，讓外送員往人少的地方接單，「不會出現在馬路曬太陽、空等的狀況，」減少了時間體力的浪費。

對顧客來說，AI 能量化估計交通狀況，準確預測餐點抵達時間，減少顧客空等的痛點。系統也能歸納出顧客喜愛的品項，好比大家愛喝飲料，菜單上沒有熱門飲品可選的店家，訂單數或許就不會那麼出色，餐廳可據此改善菜單。

3. 24 小時處理客訴，減少消費糾紛
當然，服務業免不了消費糾紛。余岳勳提到，他們有 24 小時派單中心，遇到問題向中心回報，幾分鐘內就有專員處理。

像是曾有顧客投訴「餐點被打開、飲料被喝過」，foodpanda 就對此制定 SOP，除了督促店家要與外送員核對餐點內容，還會貼上專屬封口貼紙，「只要貼紙沒被打開，就能證明產品的完整性。」目前，他們已發放 500 萬份封口貼紙到全台餐廳店家。

另外，他們也會根據外送員的反饋改善服務流程。例如，以往放在機車腳踏墊的小型外送箱，被反映體積過大，導致騎乘不穩，因此今年他們把小型外送箱縮小 30%，也提供超過 5000 家特約商店，提供外送員飲水、手機充電、解決生理需求等服務。
[綜合]無題 [5篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 22:27:04
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看到昨天的亞斯伯格自殺串
就想到南方公園S15E8
感覺島民處於這個狀態
現在什麼東西看起來都跟屎一樣
比不上過去，也走不出過去
每天用酒精(電子妓女)麻痺自己
裝的跟正常人一樣過日子
有時編造些陰謀論跟末日論，當作自己偏激的藉口
[綜合]無題 [14篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 22:22:35
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無本文
[綜合]無題 [3篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 22:16:58
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島喜梅?
[綜合]無題 [14篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 22:06:03
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我是一名攝影師 大概每2個月會跟coser約外拍 尺度小一點是拍清涼照 露奶不露鮑 尺度大一點的話有時候打打炮 有時候玩口交 拍外流 小氣點的做半套 打個手槍就打發掉 據我目前遇到的coser價格的平均值 半套手槍1500 咬一下飲精2500 不飲1500 打炮保險套3000 無套外射3500 內射5000 雖然作為攝影師我還不成熟 也做這行不久 但希望我的回覆能幫到你
[綜合]無題 [30篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 22:14:15
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有點好奇為什麼大家都是推薦夜保，早班保全不好嗎？
[綜合]無題 [14篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 21:58:33
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島島聽我說
去年檢查中度脂肪肝
結果戒酒之後就消失了
耶~~
[綜合]無題 [2篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 21:55:53
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島島今天是我第二天上島
我可以當老塗鴉廚了嗎？
[綜合]無題 [6篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 21:49:40
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仔細想想當鬼有什麼不好的

不用上班 可以飛行 附身美少女 努力練習還可以用念動力

做人這麼累幹嘛…
[綜合]無題 [21篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-20 13:15:40
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島民 想問問說大家買了日本動漫B2掛軸 都是怎麼組裝的 找不太到教學的說 看看大家的經驗和步驟
[綜合]無題 [10篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-19 03:05:26
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我花了9秒畫的
這樣可以當塗鴉廚嗎
[綜合]無題 [5篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 19:09:40
附圖
请问各位大佬 这游戏首抽要选谁？
[綜合]無題 [5篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:58:53
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7-11的沙茶豬肉燴飯好臭喔
難怪日本人會說沙茶很臭...
[綜合]無題 [26篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:51:40
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看膩了政治廚跟推糞廚
還有季含暴怒廚油畫廚油門廚肛裂廚發病嗎
那麼來看看
昨天晚上3D化的でびでび•でびる
首先是開場
[綜合]無題 [14篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-20 12:41:32
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以前我在學生時期，都會偷看女同學的腿。
我總是看著女同學的腿，
幻想她的腿在踩油門踏板。
有一次，一位女同學發現我在看她的腿，
馬上就用外套把腿包起來了。
[綜合]無題 [8篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:48:56
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千雪 噫
[綜合]無題 [17篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:46:55
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無本文
[四格]無鬥爭 [43篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:45:47
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無本文
[綜合]無題 [43篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 22:08:36
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15萬銷售量
哇靠
作者年薪破百萬了吧⋯⋯
29歲現在從零開始自主學習unity還來得及嗎？
[綜合]無題 [10篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:41:27
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無本文
[四格]無題 [43篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:40:39
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論破乙
[四格]香蕉 [23篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:35:58
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無本文
[女性角色]ギャル凛世 [6篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 18:09:01
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這個發展我在本本看過
接下來就是黑肉化和刺青的吧(X
[男性角色]倚天2019 成昆 [18篇回應]
評分：1, 年：1, 月：1, 週：1, 日：1, [+1 / -1] 最後更新：2020-08-18 23:55:46
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「他奶奶的~明教沒一個能打的」
「我以為明教拳是黃飛鴻~原來全是一條蟲」
「掌櫃的我問你，光明頂誰最能打啊?」
[GIF]無題 [54篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 14:25:48
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世界最深的泳池
[GIF]無題 [27篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 13:39:43
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無本文
[綜合]無題 [19篇回應]
評分：1, 年：1, 月：1, 週：1, 日：1, [+1 / -1] 最後更新：2020-08-19 08:36:27
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大家有沒有以前很排斥的事物後來反而愛不釋手的？
像我以前也跟島民一樣反對電子支付，但是用了Apple Pay後真的愛不釋手
搞到現在我看到前面的人拿現金慢慢結帳都會在心中暗罵有夠落後
[綜合]無題 [17篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 10:08:37
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鬼門關快開了

那些草長的比人高的塗鴉廚會回魂嗎= =

鬼月最盛大塗鴉派對！
[綜合]無題 [29篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 10:07:03
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鬼門開，殭屍出來囉Σ((( つ╹ω╹)つ
[綜合]無題 [6篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 10:01:13
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個人覺得天龍八部是金庸最棒的作品
正在重看蕭峰嗆爆慕容復這段 （等下再看他開殺聚賢莊

忽然覺得慕容復這個人到底在搞什麼？

要復國不是該先找一些政客私下喬好關係接近權力核心嗎
這樣比較有機會掌控政權吧

他整天跟黑社會混在一起有什麼用 就算混到當黑社會老大也辦法復國吧
[綜合]無題 [30篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 14:38:58
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為啥一堆人想當美國人??
你如果家裡沒錢
移民到美國去還不是過著跟屎一樣的生活
還會被歧視
[綜合]無題 [1篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 09:05:55
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b站開始收編漢化組了

不過這些因該都跟島民無關吧
島民各個都是N1看生肉的島民
不用像我現在要怎麼翻牆進去B站看中文版
不過這樣又是支持正版的行為我覺得值得嘉許
[綜合]無題 [79篇回應]
評分：-1, 年：-1, 月：-1, 週：-1, 日：-1, [+1 / -1] 最後更新：2020-08-18 16:48:27
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有住新竹市島島嗎

據說這個花了1700萬耶 真的嗎??
[綜合]島民不參戰聲明  [27篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 08:56:46
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以下內容，說明本人拒絕以任何方式參與因兩岸摩擦導致之軍事戰爭，包括但不僅限於投身戰鬥與軍事服務。這些都是現任政府強硬主張的，本人有不響應這種不理性違反和平的戰爭行為

為預告本人日後拒戰行為，特擬此聲明！！
[綜合]無題 [9篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 10:37:00
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島喜阿呀咩?
https://www.youtube.com/watch?v=c9VYairGvn4
[塗鴉王國]無題 [3篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 08:50:56
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漫畫重要的應該是內容才對
我一直追求畫技 現在已經不輸日本連載漫畫家
這代表我對自己的要求很高 我並不後悔
[綜合]無題 [7篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 08:44:34
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食蜂被OO
[綜合]無題 [27篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 10:20:59
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無本文
[塗鴉王國]無題 [39篇回應]
評分：1, 年：1, 月：1, 週：1, 日：1, [+1 / -1] 最後更新：2020-08-28 20:25:17
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手感不好,自暴自棄中
[綜合]無題 [6篇回應]
評分：-1, 年：-1, 月：-1, 週：-1, 日：-1, [+1 / -1] 最後更新：2020-08-18 16:42:35
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https://cn.pornhub.com/view_video.php?viewkey=ph5f104d8336dbe
不能只有我看到 島民有辦法勃起射精嗎
[綜合]無題 [6篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 08:21:16
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島民喜歡舊鍵盤嗎？
雖然用不太到
但是這種舊舊的感覺還滿棒
[綜合]無題 [6篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 07:46:38
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島民有看過最會背刺的小girl嗎?
沒有的話現在借你們看一下
[綜合]無題 [18篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 07:38:55
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無本文
[綜合]無題 [18篇回應]
評分：-1, 年：-1, 月：-1, 週：-1, 日：-1, [+1 / -1] 最後更新：2020-08-18 16:42:39
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為什麼W普遍被認為是最潮的鋼彈系列?
[綜合]無題 [48篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 07:27:55
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無本文
[綜合]無題 [12篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 07:48:07
附圖
大暮說自己畫技第二沒人敢自稱第一吧....
[綜合]無題 [10篇回應]
評分：-1, 年：-1, 月：-1, 週：-1, 日：-1, [+1 / -1] 最後更新：2020-08-18 07:48:49
附圖
忽然想起當年很紅的這個事件

復聯3來宣傳只被當小咖叫他們站一邊
主要宣傳自家藝人

島民的看法是？
1.對好萊塢大咖外賓太沒禮貌
2.洋人沒有比較大想進中國市場本就該跪著賺
[綜合]無題 [11篇回應]
評分：0, 年：0, 月：0, 週：0, 日：0, [+1 / -1] 最後更新：2020-08-18 07:22:24
附圖
耖你媽剛剛助戰上一等梅芙的智障有種再給我出來

我就把你刪掉
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